Terms & Conditions

*ERWT refers to English Riviera Walking Tours.

Payment

Payment is made to the Tour Guide on the day - CASH ONLY
All tours are zero rated VAT.

Cancellation

ERWT reserves the right to postpone a tour when either the weather/ walking conditions are considered unsafe, or due to illness, holidays, or circumstances beyond its control. In such instances, cancellation will be confirmed through the web site and by phone for customers who have booked on-line.

Saftey

Safety on our walks is paramount. Walking along coastal paths presents hazards which customers must accept and be prepared for. It’s important the appropriate footwear and clothing is worn for the conditions.
Customers must comply with all safety guidelines and instructions given by our guides. All walkers will be required to complete a disclaimer form.

Health

Customers must be in general good health and must satisfy themselves that the walk is within their abilities.
The Customer must make the Guide aware of any injuries and or illness prior to the walk’s commencement.
ERWT reserves the right to refuse a booking on medical grounds if the medical condition is considered to be detrimental to the safety and smooth running of the tour.
The Customer is advised to insure against injury or losses incurred during their walk with ERWT and arrange suitable medical cover for such booking.

Complaints

If the customer encounters a problem or issue relating to the services being provided, ERWT will aim to resolve the problem or issue as soon as possible.

Unruly Behaviour

Customers are required to have consideration for other people. If, in the opinion of the ERWT’s Guide, the customer or any member of the customers party (including dogs) behaves in such a way as to cause, or be likely to cause, danger, upset or distress to any third parties or damage to property, ERWT is entitled to request the persons will be required to leave the tour and no refunds will be made.

Photos & Videos

Photographs and video clips may be taken during a tour and could be used on our printed materials, website or social media.  If customers do not wish to be photographed or filmed this should be raised with the tour guide on the day of the tour.

Intellectual Property

The copyright and all other intellectual property rights in the products and services shown on the website and leaflets and other materials remain at all times the property of ERWT.