Terms & Conditions

*ERWT refers to English Riviera Walking Tours.

Payment & refunds

Independent travellers

Payment is either made in advance on-line through 3rd parties, or to the Tour Guide on the day.

On-line, you will receive a confirmation email from the website when your payment has been made. Print off the email and bring it with you as your proof of purchase.

All tours are zero rated VAT.

Group bookings

Payment is made at least 30 days in advance of the tour date.

All tours are zero rated VAT.

Safety

Before joining a tour, please check the weather forecast and wear appropriate clothing and footwear.

Safety on our walks is paramount. Walking along coastal paths presents hazards which customers must accept and be prepared for. It’s important the appropriate footwear and clothing is worn for the conditions. Tour Guides have the right to reject any person they believe to be inadequately prepared for the walk.

Customers must comply with all safety guidelines and instructions given by our Tour Guides.

The Start Time indicates when the walk will start, so please arrive 5-10 mins before the start time to avoid delays. If you expect to be late, please call the Tour Guide to decide on the best course of action.

All walkers walk at their own risk. Independent travellers and Tour Managers will be required to complete a disclaimer form. ERWT can take no responsibility for personal injury.

The Customer is advised to insure against possible injury or losses that maybe incurred during their walk and arrange suitable medical cover for such booking.

Ensure that your car/coach parking ticket has extra time allowance should the walk over run.

You must stay with the group. If you wish to leave the group, please inform the Tour Guide. You will be responsible for your own safety from that point.


Cancellation

ERWT

We reserve the right to postpone a tour when either the weather/ walking conditions are considered unsafe, or due to illness, holidays, or circumstances beyond its control. In such instances, cancellation will be confirmed by email, text or by phone to either re-book a new date, or attend an alternative tour, or receive a refund.

Independent travellers

If you wish to change your booking details (eg time/date, number of walkers), please do so at least 24 hours before the tour begins and either email: guide@englishrivierawalkingtours.co.uk or call 07414 777606 and we will attempt to fulfil your request

If you wish to cancel your booking, please do so at least 72 hours before the event begins and either email guide@englishrivierawalkingtours.co.uk or call 07414 777606

Group bookings

If you wish to change or cancel your booking details (eg time/date, number of walkers), please do so at least 30 days before the tour begins and either email: guide@englishrivierawalkingtours.co.uk or call 07414 777606 and we will attempt to fulfil your request


Health

Customers must be in general good health and must satisfy themselves that the walk is within their abilities.

Inform the Tour Guide if you have any pre-existing medical conditions for which you may be carrying medication (eg diabetes).

ERWT reserves the right to refuse a booking on medical grounds if the medical condition is considered to be detrimental to the safety and smooth running of the tour.


The Customer is advised to insure against injury or losses incurred during their walk with ERWT and arrange suitable medical cover for such booking.


Complaints

If the customer wishes to make a complaint relating to the services being provided, ERWT will aim to resolve the problem or issue as soon as possible.

Unruly Behaviour

Dogs are allowed on most of the walks, but must be on a short lead at all times.

Customers are required to have consideration for other people. If, in the opinion of the ERWT’s Guide, the customer or any member of the customers party (including dogs) behaves in such a way as to cause, or be likely to cause, danger, upset or distress to any third parties or damage to property, ERWT is entitled to request the persons will be required to leave the tour and no refunds will be made.

Children under 18 years old must be accompanied by an adult.


Photos & Videos

Photographs and video clips may be taken during a tour and could be used on ERWT's printed materials, website or social media.  If customers do not wish to be photographed or filmed this should be raised with the Tour Guide on the day of the tour.


Intellectual Property

The copyright and all other intellectual property rights in the products and services shown on the website and leaflets and other materials remain at all times the property of ERWT