Terms & Conditions

English Riviera Walking Tours’ Terms and Conditions govern website use, bookings, cancellations, tour participation, conduct, and liability.

Welcome to English Riviera Walking Tours (“we”, “us”, or “our”). These Terms and Conditions (“Terms”) govern your use of our website www.englishrivierawalkingtours.co.uk (the “Website”) and your participation in our walking tours (“Services”). By accessing our Website or booking a tour, you agree to these Terms. If you do not agree, please refrain from using our Website or Services.

1. Booking and Payment

1.1. Independent Travellers: Payment can be made online via third-party processors (e.g., Stripe) or in cash to the tour guide on the day. Online bookings will receive a confirmation email, which must be printed and presented as proof of purchase.

1.2. Group Bookings: Full payment is required in advance of the tour date.

1.3. All tours are zero-rated for VAT. Prices are in GBP and subject to change, but confirmed bookings will not be affected.

1.4. You must provide accurate booking information. We are not liable for errors due to incorrect details provided by you.

2. Cancellations and Refunds

2.1. By Us: We may postpone or cancel a tour due to unsafe weather, walking conditions, illness, holidays, or unforeseen circumstances. We will notify you via email, text, or phone. You may reschedule, join an alternative tour, or receive a full refund.

2.2. By Independent Travellers: To change or cancel a booking (e.g., time, date, or number of participants), contact us at least 24 hours before the tour via email (guide@englishrivierawalkingtours.co.uk) or phone (07414 777606). Cancellations with less than 24 hours’ notice will not be refunded unless we can resell your space.

2.3. By Group Bookings: Changes or cancellations must be requested at least 30 days before the tour via email (guide@englishrivierawalkingtours.co.uk) or phone (07414 777606). Cancellations with less than 30 days’ notice are non-refundable.

2.4. No refunds will be issued for no-shows or late arrivals.

3. Tour Participation and Safety

3.1. Arrive at the meeting point 5–10 minutes before the start time. Late arrivals may not be accommodated, and no refunds will be provided. If delayed, contact the tour guide to discuss options.

3.2. Coastal paths may present hazards. You must wear appropriate footwear and clothing for the weather and terrain, as advised by the weather forecast. Tour guides may refuse participation to anyone inadequately prepared, without refund.

3.3. You must follow all safety instructions provided by the tour guide. All participants walk at their own risk and must sign a disclaimer form before the tour.

3.4. You are responsible for your personal belongings. We are not liable for loss, theft, or damage.

3.5. Ensure parking tickets allow extra time for potential tour overruns.

3.6. If you wish to leave the group during the tour, inform the tour guide. You will be responsible for your safety thereafter.

4. Health and Fitness

4.1. You must be in good health and ensure the tour is within your physical capabilities. Inform the tour guide of any medical conditions or medications (e.g., for diabetes) before the tour.

4.2. We reserve the right to refuse participation if a medical condition may compromise the safety or smooth operation of the tour, without refund.

4.3. We recommend obtaining insurance for potential injuries or losses incurred during the tour, including suitable medical cover.

5. Conduct

5.1. Well-behaved dogs are permitted but must be kept on a short lead at all times.

5.2. Participants must act respectfully and avoid causing danger, distress, or damage. We may ask anyone (including dogs) behaving disruptively to leave the tour, without refund.

5.3. Children under 18 must be accompanied by an adult. Some tours may have additional age restrictions, as specified at booking.

6. Photography and Videography

6.1. We may take photographs or videos during tours for use in our promotional materials, website, or social media. If you do not wish to be photographed or filmed, inform the tour guide at the start of the tour.

7. Intellectual Property

7.1. All content on our Website, leaflets, and other materials, including text, images, and designs, is the property of English Riviera Walking Tours and protected by copyright and other intellectual property laws.

8. Complaints

8.1. If you have a complaint about our Services, please contact us at guide@englishrivierawalkingtours.co.uk or call 07414 777606. We aim to resolve issues promptly and fairly.

9. Liability

9.1. We take reasonable care to ensure our Services are safe and as described. However, participation is at your own risk, and we are not liable for personal injury, loss, or damage, except where caused by our negligence.

9.2. Our liability for any breach of these Terms is limited to the cost of the tour booked.

10. Changes to These Terms

10.1. We may update these Terms to reflect changes in our practices or legal requirements. The updated version will be posted on our Website with the “Last updated” date revised.

11. Contact Us

11.1. For questions, changes, cancellations, or complaints, contact us at:

Email: guide@englishrivierawalkingtours.co.uk
Phone: 07414 777606
Address: English Riviera Walking Tours, [Your Address], United Kingdom

11.2. You may also lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk or by calling 0303 123 1113.

Last updated: 15 August 2025