Privacy Policy

English Riviera Walking Tours’ Privacy Policy outlines how we collect, use, and protect your personal data under UK GDPR.

English Riviera Walking Tours (“we”, “us”, or “our”) operates the website www.englishrivierawalkingtours.co.uk (the “Website”). We are committed to protecting your privacy and ensuring that your personal data is handled in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, store, and protect your personal information.

1. Information We Collect

We may collect and process the following types of personal data:

  • Contact Information: Such as your name, email address, and telephone number when you make a booking, enquiry, or subscribe to our newsletter.
  • Booking Information: Details related to your tour bookings, including dates, preferences, and any special requirements.
  • Payment Information: We use third-party payment processors (e.g., PayPal or Stripe) to handle payments. We do not store your payment card details.
  • Website Usage Data: Information about how you use our Website, such as your IP address, browser type, and pages visited, collected via cookies or similar technologies (see Section 6).
  • Correspondence: Any communications you send to us, such as emails or feedback forms.

2. How We Use Your Information

We use your personal data for the following purposes:

  • To process and manage your tour bookings.
  • To communicate with you regarding your bookings, enquiries, or customer service requests.
  • To send you marketing communications, such as newsletters, if you have opted in to receive them.
  • To improve our Website and services through analytics and user feedback.
  • To comply with legal obligations, such as record-keeping for tax purposes.

The lawful basis for processing your data under UK GDPR is typically:

  • Contract: To fulfil our contract with you (e.g., for tour bookings).
  • Consent: For marketing communications or certain cookies.
  • Legitimate Interests: For improving our services or responding to enquiries.
  • Legal Obligation: For compliance with applicable laws.

3. Sharing Your Information

We do not sell or rent your personal data to third parties. We may share your data with:

  • Service Providers: Third-party providers who assist with our operations, such as payment processors or email marketing platforms (e.g., Mailchimp), under strict data protection agreements.
  • Legal Authorities: If required by law or to protect our legal rights.

4. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including for legal, accounting, or reporting requirements. For example:

  • Booking information is retained for up to 7 years to comply with UK tax laws.
  • Marketing data is retained until you unsubscribe or request deletion.

5. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Request correction of inaccurate or incomplete data.
  • Erasure: Request deletion of your data in certain circumstances.
  • Restriction: Request that we restrict processing of your data.
  • Portability: Request a copy of your data in a structured, machine-readable format.
  • Object: Object to processing based on legitimate interests, including marketing.
  • Withdraw Consent: Withdraw consent at any time where we rely on it for processing.

To exercise these rights, please contact us at guide@englishrivierawalkingtours.co.uk. We will respond within one month, as required by law.

6. Cookies and Tracking Technologies

Our Website uses cookies to enhance your experience and analyse usage. Cookies are small text files stored on your device. We use:

  • Essential Cookies: Necessary for the Website to function.
  • Analytics Cookies: To understand how visitors use our Website (e.g., Google Analytics).
  • Marketing Cookies: To deliver relevant advertisements, if applicable.

You can manage cookie preferences through your browser settings or our cookie consent tool. For more information, please see our Cookie Policy.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including encryption, secure servers, and access controls. However, no system is completely secure, and we cannot guarantee absolute security.

8. International Data Transfers

If your personal data is transferred outside the UK (e.g., to service providers based in the EU or US), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses, to comply with UK GDPR.

9. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. Please review their privacy policies before providing personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with the “Last updated” date revised.

11. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us at:

Email: guide@englishrivierawalkingtours.co.uk
Address: English Riviera Walking Tours, [Your Address], United Kingdom

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk or by calling 0303 123 1113.

Last updated: 15 August 2025